Caring for our community during disruptive events
At Whimstay, we are committed to supporting our travelers and hosts during natural disasters or major disruptive events. This policy outlines how we handle bookings when unexpected events impact travel or property safety.
What is a major disruptive event?
A major disruptive event includes situations that significantly impact a property or its surrounding area, such as:
Natural Disasters: Severe weather events (hurricanes, earthquakes, wildfires, floods).
Government Restrictions: Mandatory travel restrictions or evacuation orders.
Public Health Emergencies: Declared epidemics, pandemics, or other health crises.
Military Actions or Hostilities: War, terrorism, riots, or civil unrest.
Large-Scale Utility Outages: Prolonged loss of essential utilities such as water, electricity, or heat.
This policy applies only to events at or near the property's location that prevent safe or reasonable use of the property. It does not cover events unrelated to the property itself, such as personal travel disruptions (e.g., flight cancellations or road closures).
For travelers
If your stay is impacted by a major disruptive event:
Contact Whimstay: Reach out to our customer service team to discuss your options.
For hosts
If your property is affected by a major disruptive event:
Notify Whimstay: Let us know if your property is uninhabitable or inaccessible. We will work with you to find a solution that assists both you and the traveler.
Host Obligations:
Hosts are required to agree to cancellations if their property is deemed unsafe or uninhabitable by Whimstay due to the event.
Policy limitations
This policy does not apply to:
Events that affect a traveler's ability to travel but do not impact the property itself or its immediate surrounding area.
Common weather patterns or conditions unless they result in mandatory evacuations or large-scale outages.
Transportation disruptions, such as airline strikes or cancellations unrelated to a covered event.
How Whimstay supports you
During a major disruptive event, our team will:
Communicate with both travelers and hosts to ensure safety and clarity.
Offer options to assist with any changes that may be necessary.
Provide guidance to navigate the situation with as little stress as possible.
Whimstay offers travel insurance to help you protect your booking and provide peace of mind:
Standard Travel Insurance: Offers coverage for trip cancelations, interruptions, and other unforeseen events. It's available to purchase at the time of booking or within specific timeframes after booking.
Cancel for Any Reason (CFAR): Provides broader coverage, allowing you to cancel for reasons not typically covered by standard policies.
You can purchase travel insurance directly through Whimstay when you make your reservation or shortly after.
Your safety and satisfaction are our top priorities. If you have any questions or need assistance, please contact our customer service team—we're here to help.
Still have questions? Email us at [email protected]. We're here to help.