Sometimes something at a property only becomes apparent after you've left: a hidden cleanliness problem, an amenity that didn't work as advertised, or an issue with the host's response during your stay. Here's how to report it.
Reach out as soon as you can
The sooner you reach out, the easier it is to investigate while details are fresh and the host's record of the booking is recent.
Contact us at help.whimstay.com with:
Your booking number
A summary of the issue
Photos or screenshots if relevant
Any messages exchanged with your host during the stay
What kinds of issues to report
Cleanliness or condition that didn't match the listing
Missing or non-functional amenities that were promised
Host conduct that fell outside Whimstay's community expectations
Discrepancies between the listing and the actual property
What happens next
We'll review your report against the listing, the host's response history, and any documentation you provide. We may follow up with you or the host for more details, and we'll work with you on the right way to resolve it.
Damage you noticed
If the issue is damage at the property that was caused before you arrived, see Report property damage. For damage you may have caused yourself, contact your host directly first.
Leaving a review
You can also share your experience through a review of your stay. See Write a review.
For ongoing issues during your stay, see What to do if there's an issue during your stay.