This article explains how to cancel your Whimstay booking, what refund options are available, and what to expect after cancellation.
How to cancel your booking
Travelers can cancel a booking at any time between 24 hours after booking and the day of check-in. To cancel:
Go to your Bookings page
Select the booking you want to cancel
Under Change booking, click Modify booking
Select the reason for your cancellation
Review your refund details and confirm
The cancellation screen will display your refund amount, any fees that may be withheld, and your total refund. If you're not eligible for a refund, the total refund will show as $0 — you can still cancel, but no money will be returned.
Refund options
When you cancel, you'll have two refund options:
USD refund — your refund is returned to your original payment method. Allow 5–10 business days for your bank to process it.
Whimstay credit — you receive the full booking amount (minus travel protection if purchased) as Whimstay stay credit, which you can use toward a future booking. Choosing stay credit means the non-refundable cancellation fee is waived.
What determines your refund amount
Your refund depends on the cancellation policy set by the host for that property. The cancellation screen will show exactly what you're eligible for based on that policy and when you're canceling.
If you cancel within the refundable window → you'll receive a refund according to the host's cancellation policy
If you cancel outside the refundable window → the booking is canceled but no refund is issued
When you can't self-cancel
There are two situations where self-cancellation isn't available:
Within 24 hours of booking — the cancel option may not appear yet. To cancel, reach out to us and we'll be happy to help.
Stays booked within 72 hours of check-in — these bookings can be canceled however they are non-refundable.
If you purchased travel protection
If you purchased travel protection with your booking, the travel protection cost is not included in your cancellation refund or stay credit. However, your travel protection may be refundable separately — check the details of your policy and reach out to us to process a travel protection refund if applicable.