Filing a travel protection claim

If you bought travel protection at checkout (or shortly after) and need to file a claim for a covered cancellation or other event, your claim goes to Generali, the travel protection provider. Whimstay isn't the carrier and can't approve or deny claims.
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You can file a claim with Generali in two ways:

Have your policy number (sent via email by Generali after purchasing), your booking dates, and any supporting documentation ready: medical records, delay or cancellation notices, or whatever applies to your situation. A Generali claims representative will be assigned to your claim.
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We can confirm you have an active travel protection policy and provide booking details. We can't see claim status or approve claims (only Generali can), but if you're unsure where to start, we'll point you in the right direction.